704 After the patient is on boarded the account is given to a engagement agent. Who will immediately contact the patient and welcome them to the program. Asking some more questions and then will follow the delivery schedule and recontact the patient a second time after the equipment is delivered. The agent will work with the patient to help with downloading the phone app and making sure they upload their first readings. From this point forward the agent will be notified if the patient is not downloading as required or if the patient is needing assistance.
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